FAQs
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If you have an issue or question that requires immediate assistance, you can click the Chat button below on to bottom-right to chat live with us. Alternatively reach out to us via contact us form. We shall respond regarding your query within 24 hours.
General FAQs:
What products does Ambient Beauty specialize in?
Ambient Beauty specializes in premium fragrances, luxurious skincare, transformative haircare, vibrant makeup, elegant gift sets, and indulgent bath & body essentials.
Are the products at Ambient Beauty authentic?
Yes, all products sold at Ambient Beauty are 100% authentic, sourced directly from reputable brands and suppliers globally.
Which brands are available at Ambient Beauty?
We stock leading brands such as Lattafa, Armaf, Khadlaj, Rayhaan, French Avenue, and many more premium Middle Eastern and international brands. Discover brands by navigating to Shop By Brands.
How can I stay updated with Ambient Beauty’s promotions?
Subscribe to our newsletter to get exclusive offers, promotional codes and a 5% discount on your first order.
Can I request products not listed on your website?
If you're looking for a specific product, please contact our customer service team on support@ambientbeauty.uk and we'll do our best to source it for you.
What payment methods are available at Ambient Beauty?
We accept Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay and other secure online payment methods.
Do you have physical stores or are you online only?
Ambient Beauty is currently an online-only store, providing convenient shopping with nationwide delivery across the UK.
Delivery FAQs:
What delivery options do you offer?
We offer standard and express delivery services within the UK, allowing you to select the option most convenient for you at checkout.
Do you offer free shipping?
Yes, we offer free standard delivery on all UK orders over £40.
How quickly will my order be delivered?
We fulfill delivery using Royal Mail Tracked 48 service hence delivery typically takes 2 working days and next-day delivery using Royal Mail Tracked 24 is available to choose at checkout at a minimal charge.
Can I track my order after dispatch?
Yes, you'll receive a tracking number via email as soon as your order is dispatched.
You can track your order on our website as well.
What if my order is late or missing?
If your order has not arrived within the expected timeframe, please contact us immediately at support@ambientbeauty.uk for assistance.
Can I change my delivery address after placing an order?
If your order hasn’t been dispatched yet, contact us immediately at support@ambientbeauty.uk, and we'll assist you in updating the address.
Do you ship internationally?
Currently, we deliver exclusively within the UK. Please stay tuned as we expand our shipping options in the future.
Returns FAQs:
What is your return policy?
We accept returns within 14 days of receipt, provided items are unopened, unused, and in their original packaging.
How do I initiate a return?
Contact us via email at support@ambientbeauty.uk with your order details, and we'll guide you through our hassle-free return process.
Are returns free at Ambient Beauty?
Customers are responsible for the return postage costs unless the item received was incorrect or faulty.
When will I receive my refund?
Refunds are processed within 5-7 working days of receiving your returned item, credited to your original payment method.
What should I do if my product arrives damaged or incorrect?
Please contact us immediately with photographic evidence at support@ambientbeauty.uk, and we’ll swiftly resolve the issue.
Product FAQs:
How can I find the right fragrance for me?
Each product page includes detailed fragrance descriptions and notes to help you choose your perfect scent. Feel free to contact our customer support for personal advice.
Do you offer samples or testers?
Currently, Ambient Beauty does not provide samples or testers. However, we offer comprehensive product details to help guide your choice.
Can I request personalized recommendations for gifts?
Absolutely! Contact our customer support team for personalized recommendations tailored to your gifting needs.
What happens if the product I ordered is out of stock?
If an ordered item is unexpectedly out of stock, we'll notify you immediately and offer alternatives or a full refund.
Can I cancel or modify an order after purchase?
If your order hasn’t been dispatched, please contact us immediately, and we’ll do our best to accommodate your request.
Do you have gift vouchers available?
Currently, we do not offer gift vouchers or gift-wrapping services, but we are exploring these options in the near future.
How do I contact Ambient Beauty’s customer service?
Reach our dedicated support team at support@ambientbeauty.uk or call (+44) 7417 498933 for prompt assistance.